Return policy
If you have received a working product as described but wish to exercise your right to return it within 14 (fourteen days), please download a return form and follow the steps below.
1. Send the following data to e-mail sales@pacostar.eu :
Order number;
Date of receipt of the product;
Customer Names;
Contact phone number;
Type and number of the payment document (receipt, invoice, courier receipt for postal money order);
If you wish, you can specify a reason for return;
2. A representative of Paskovi LTD will contact you.
Please contact us on 044/666663; 0878515915 or sales@pacostar.eu before sending the product back.
3. After confirmation from the merchant, send the product to:
Recipient: Paskovi LTD
Delivery address: Bratya Miladinovi 21-B-2 str., 8800 Sliven, Bulgaria
Tel.: 0878515915; 044/666663;
Please note that shipping costs for returning the product are at the customer's expense.
Useful information:
- The user has the right, according to Art. 55, paragraph 1 of the Law on Consumer Protection, to refuse the goods received within 14 (fourteen) days from the date of receipt of the goods, without paying compensation or penalty. In this case, Paskovi LTD will reimburse the user the amounts paid by him no later than 14 days, counting from the date on which the user exercised his right to refuse the goods, according to Art. 55, para. 6 of the Consumer Protection Act.
- The user is obliged to store the goods received from Paskovi LTD, their quality and safety during the period under Art. 55, paragraph 1 of the Consumer Protection Act. In order for the purchased products to be returned, it is a mandatory condition that they are in good commercial condition and that the integrity of the packaging is not violated. The products must correspond to the form in which they were received by the user. Products that do not meet these conditions are not subject to return or refusal.
- In order for the full amount of the product to be refunded upon return within 14 days, it is a mandatory condition that they must be in good commercial condition, without the integrity of the packaging being damaged and without signs of use. The products must correspond to the form in which they were received by the user. Products that do not meet these conditions are not subject to return or refusal.
- When returning purchased goods at the customer's request according to Art. 55, paragraph 1 of the Consumer Protection Act, transport costs are for the customer's account.
- If you find upon receipt of the goods that the packaging is damaged or torn due to improper transportation, or there are shortages, the claim and insurance will be honored only in the presence of the courier. In this case, please contact us immediately and/or refuse to accept the goods. The complaint is certified by a note in the courier's bill of lading. A report is drawn up describing the found condition of the shipment and packaging and. In the event that you accept the shipment at your own risk and do not present your claims to the courier, the claim may be considered invalid.